Legal Documentation

Privacy Policy

Last Updated: January 13, 2025
Effective Date: January 13, 2025

Introduction

At Fractional Force, we are committed to protecting your privacy and maintaining the highest standards of data security. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our elite fractional COO services.

As a premium B2B consultancy serving high-value clients, we understand the critical importance of confidentiality and data protection in our industry. This policy reflects our commitment to transparency and compliance with applicable data protection laws.

Data Collection

Personal Information We Collect

Contact Details

  • • Full name and title
  • • Email address
  • • Phone number
  • • Company name and address

Business Information

  • • Company revenue and size
  • • Industry and business model
  • • Operational challenges
  • • Strategic objectives

Technical Information

We automatically collect certain technical information when you visit our website or use our services:

• IP address and location data
• Browser type and version
• Device information
• Website usage analytics
• Cookie and session data
• Referral sources

Communication Records

We maintain records of all communications including emails, phone calls, video conferences, and documentation shared during our engagement. This ensures continuity of service and enables us to deliver exceptional results for your operations transformation.

Usage & Processing

Primary Uses

Service Delivery

Providing fractional COO services, operational assessments, and strategic implementations

Client Communication

Scheduling consultations, sending updates, and maintaining ongoing client relationships

Performance Tracking

Measuring operational improvements and ROI metrics as committed in our service agreements

Secondary Uses

Service Improvement

Analyzing engagement patterns to enhance our methodologies and service delivery

Marketing Insights

Creating anonymized case studies and improving our understanding of client needs

Legal Compliance

Meeting regulatory requirements and maintaining records for audit purposes

Data Processing Timeline

Initial Collection

During qualification and onboarding

Contact details, business information, initial assessment data
Ongoing communication, performance tracking, service delivery

Active Processing

Throughout engagement period

Retention Period

7 years post-engagement

Archived records for reference, legal compliance, and potential re-engagement

Storage & Security

Security Measures

Encryption

AES-256 encryption for data at rest, TLS 1.3 for data in transit

Access Control

Role-based access, multi-factor authentication, regular access audits

Infrastructure

Enterprise-grade cloud infrastructure, regular security assessments

Backup & Recovery

Automated backups, disaster recovery protocols, 99.9% uptime SLA

Security Certifications

SOC 2
Type II Compliant
GDPR
Compliant
CCPA
Compliant

Third-Party Services

We work with carefully selected third-party services to deliver our premium consulting services. All partners are vetted for security and privacy compliance.

Essential Services

Communication Platforms

Zoom, Microsoft Teams, Calendly

For client meetings, strategy sessions, and scheduling

Document Management

Google Workspace, Microsoft 365

For secure document sharing and collaboration

Analytics Services

Website Analytics

Google Analytics, Hotjar

For understanding user behavior and improving our website

CRM Systems

HubSpot, Salesforce

For client relationship management and service delivery

Third-Party Data Processing

When we share data with third-party services, we ensure they meet our security standards through data processing agreements (DPAs) and regular security assessments. You can request a list of all current third-party processors by contacting our privacy team.

User Rights

GDPR & CCPA Rights

Right of Access

Request a copy of all personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Portability

Receive your data in a structured, machine-readable format

Right to Erasure

Request deletion of your personal data (subject to legal requirements)

Right to Object

Object to processing of your data for marketing or other purposes

Right to Restrict

Request limitation of processing in certain circumstances

How to Exercise Your Rights

1

Submit Request

Email privacy@fractionalforce.com with your request

2

Verification

We'll verify your identity within 72 hours

3

Response

Complete response within 30 days maximum

Contact Information

For any privacy-related questions, concerns, or to exercise your rights, please contact our Privacy Team. We're committed to responding within 24 hours during business days.

Privacy Team

Email

privacy@fractionalforce.com

Response time: 24 hours

Address

Fractional Force Privacy Officer
Legal Department
12828 Willow Centre Drive, Ste D#142
Houston, TX, 77066

General Inquiries

Business Email

hello@fractionalforce.com

For service inquiries

LinkedIn

@fractional-force

Professional updates

Response Commitments

24hrs
Initial acknowledgment
72hrs
Identity verification
30 days
Complete resolution

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Notify all active clients via email at least 30 days before changes take effect
  • Update the "Last Updated" date at the top of this policy
  • Provide a summary of changes in our client communications

Your continued use of our services after the effective date of updates constitutes acceptance of the revised Privacy Policy.

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